Terms & Conditions

1. Introduction

Welcome to Treats N Sweets! These Terms & Conditions (“Terms”) govern all orders, purchases, and communications made with Treats N Sweets, whether through our website, social media platforms (such as Instagram and Facebook), or in person.
By placing an order, you agree to these Terms in full.

2. Orders & Payment

All baked goods are custom-made to order and require full payment at the time of ordering, unless otherwise stated.
Orders can be placed via Instagram direct message, Facebook message, or in person.
We accept payments through [insert accepted payment methods—e.g., Venmo, PayPal, CashApp, credit/debit card, or cash].
Treats N Sweets reserves the right to decline or cancel any order at our discretion (for example, if details are incomplete, payment fails, or ingredients are unavailable).

3. Order Changes & Cancellations

Cancellations and full refunds are available up to 3 days before the scheduled pickup date.
After this window, refunds cannot be guaranteed as preparation and ingredient costs may already have been incurred.
Requests for changes (such as design, flavor, or pickup time) must be made at least 3 days prior to pickup and are subject to approval based on availability.

4. Pickup Policy

All orders are pickup only at the time and location arranged during ordering.
Please arrive on time for your pickup. We are not responsible for items left uncollected beyond the agreed time frame.
Once an order has been picked up, Treats N Sweets is not liable for any damage, melting, or spoilage caused by transport or storage conditions.

5. Refunds & Replacements

We strive to provide baked goods that meet our quality standards.
If there is a problem with your order (e.g., incorrect item, damage, or quality issue), please contact us within 1 day of pickup.
You may be eligible for a replacement or refund, at our discretion, after reviewing the issue.
We respond to all refund or replacement requests within 24 hours.
Due to the perishable nature of our products, returns cannot be accepted once an item has left our store.

6. Allergies & Dietary Information

Treats N Sweets products may contain or come into contact with common allergens, including nuts, dairy, eggs, soy, and wheat.
It is the customer’s responsibility to inform us of any allergies or dietary restrictions before placing an order.
We cannot guarantee that any product is completely allergen-free.

7. Social Media & Photos

We love sharing our work! Treats N Sweets reserves the right to photograph completed orders and use those photos for marketing, portfolio, or social media purposes.
If you prefer your order not to be shared publicly, please let us know when placing your order.

8. Privacy & Personal Information

We respect your privacy. Personal details collected (such as name, contact information, and payment details) are used solely to process your order and communicate with you.
We do not sell or share your personal information with third parties.
By communicating with us through Instagram, Facebook, or other platforms, you also agree to their respective privacy policies.

9. Limitation of Liability

Treats N Sweets is not responsible for delays or order issues caused by events beyond our control (such as ingredient shortages, extreme weather, or illness).
Our total liability is limited to the value of the product purchased.

10. Agreement

By placing an order with Treats N Sweets, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

📧 TREATSNSWEETSSANDIEGO@GMAIL.COM
📍 2364 Caminito Seguro, San Diego, Ca, 92107